Privacy Policy kavasupport.com
**Last updated: 10 June 2026**
Kava Support ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit kavasupport.com, in accordance with the EU General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG).
## 1. Who we are
Kava Support, The Netherlands
We are the data controller responsible for the processing of your personal data as described in this policy.
## 2. What personal data we collect
We collect personal data only when you voluntarily provide it to us through the contact form on our website. This may include:
- Your name
- Your email address
- Any information you choose to include in your message
In addition, our hosting provider may automatically process limited technical data (such as IP addresses) in server logs for security and operational purposes.
## 3. Why we process your data and on what legal basis
We process the personal data you submit through the contact form in order to respond to your enquiry and communicate with you about your request. The legal basis for this processing is our legitimate interest in responding to enquiries directed at our business (Article 6(1)(f) GDPR) or, where your enquiry relates to entering into an agreement with us, the necessity of taking steps prior to entering into a contract (Article 6(1)(b) GDPR).
We do not use your personal data for marketing purposes and we do not engage in automated decision-making or profiling.
## 4. How long we keep your data
We retain contact form submissions and related correspondence for as long as necessary to handle your enquiry, and no longer than [12 months] after our last contact, unless a longer retention period is required to comply with legal obligations (for example, tax or administrative requirements).
## 5. Who we share your data with
We do not sell, rent, or trade your personal data. Your data may be processed by service providers acting on our behalf, such as our website hosting provider and email service provider. We have data processing agreements in place with these parties where required. Your data is not transferred outside the European Economic Area (EEA) unless appropriate safeguards under the GDPR are in place.
We may also disclose personal data where we are legally required to do so.
## 6. Cookies
Our website uses only functional cookies that are necessary for the website to operate properly. We do not use analytics, advertising, or tracking cookies.
## 7. How we protect your data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access, including secure (SSL/TLS encrypted) connections to our website.
## 8. Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data erased ("right to be forgotten")
- Restrict or object to the processing of your data
- Receive your data in a portable format (data portability)
To exercise any of these rights, please contact us at [email address]. We will respond to your request within one month. We may ask you to verify your identity before processing your request.
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.
## 9. Third-party websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any website you visit.
## 10. Changes to this privacy policy
We may update this privacy policy from time to time. The most recent version will always be available on this page, with the date of the latest revision indicated at the top. We recommend reviewing this policy periodically.
## 11. Contact
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Kava Support
Email: hello@kavasupport.com